Privacy Policy

High Ticket Hero is a trading name of Quixley & Partners Pty Ltd (ACN 667 803 134) (“we”, “us”, “our”).

Effective date: 22 December 2025

We are committed to protecting your privacy and handling personal information in a transparent and secure manner.

This Privacy Policy is prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information.

1. Scope of this Policy

This Privacy Policy applies to personal information collected by High Ticket Hero in connection with:

• our website and online forms
• sales, onboarding, and client engagement processes
• delivery of lead-to-sale conversion agency services
• use of third-party platforms, including but not limited to PandaDoc, Stripe, GoHighLevel, ClickUp, email, calendar, analytics, and communication tools

2. Personal Information We Collect

We may collect personal information including, but not limited to:

• name, business name, ABN/ACN, job title
• email address, phone number, and contact details
• billing and payment information processed securely via third-party providers
• CRM data, pipeline data, and sales process information provided by clients
• call recordings, meeting recordings, or transcripts where enabled by the client
• website usage data and basic analytics information

We only collect personal information that is reasonably necessary for the provision of our services.

3. How We Collect Personal Information

We collect personal information when you:

• submit an enquiry, form, or application
• engage our services or enter into an agreement
• sign documents electronically
• make payments via third-party payment processors
• communicate with us by email, phone, or online platforms
• provide access to systems such as GoHighLevel or other CRM platforms

4. How We Use Personal Information

We use personal information for purposes including:

• providing and delivering our agency services
• managing client relationships and communications
• preparing contracts, proposals, invoices, and payments
• analysing sales processes, funnels, and performance data
• providing advisory insights, reporting, and recommendations
• complying with legal, regulatory, and contractual obligations
• We do not use personal information for unrelated purposes.

5. Disclosure of Personal Information

We may disclose personal information to trusted third parties where reasonably necessary to operate our business, including but not limited to:

• payment processors
• document management and electronic signature providers
• CRM, workflow, and project management platforms
• cloud storage, email, and communication providers
• professional advisers including legal, accounting, and compliance advisers
• We do not sell personal information to third parties.

6. Overseas Disclosure

Some third-party platforms we use may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy obligations.

7. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes the use of reputable third-party platforms, access controls, and commercially reasonable security practices.

8. Access and Correction

You may request access to, or correction of, personal information we hold about you by contacting us using the details below.

We will respond to requests within a reasonable timeframe and in accordance with applicable laws.

9. Retention of Information

We retain personal information only for as long as reasonably necessary to provide services, meet legal and regulatory requirements, or resolve disputes.

When personal information is no longer required, it is securely deleted or anonymised.

10. Cookies and Website Analytics

Our website may use cookies or analytics tools to improve functionality and understand website usage. These tools do not generally identify individuals directly.

You can manage cookie preferences through your browser settings.

11. Complaints

If you believe we have breached your privacy or this Privacy Policy, please contact us in writing. We will investigate the matter and respond within a reasonable timeframe.

12. Contact Us

For privacy-related enquiries, access requests, or complaints, please contact:

High Ticket Hero

(Trading name of Quixley & Partners Pty Ltd, ACN 667 803 134)

 Email: matt@hightickethero.com.au

13. Changes to this Policy

We may update this Privacy Policy from time to time. The most current version will be made available on our website or upon request.