Terms of Service

High Ticket Hero is a trading name of Quixley & Partners Pty Ltd (ACN 667 803 134) (“Service Provider”, “we”, “us”, “our”).

Effective date: 22 December 2025

These Terms of Service (“Terms”) govern the provision of services by High Ticket Hero. By engaging our services, executing a Statement of Work (“SOW”), or otherwise accessing our services, you (“Client”, “you”) agree to be bound by these Terms.

These Terms are governed by the laws of Queensland and the Commonwealth of Australia.

1. Relationship to Statement of Work

These Terms apply to all services provided by the Service Provider unless otherwise expressly agreed in writing.

Where a Statement of Work is executed, the SOW governs the specific scope, fees, term, and service structure. These Terms apply in addition to, and not in substitution for, the SOW.

If there is any inconsistency between these Terms and an SOW, the SOW prevails to the extent of the inconsistency.

2. Nature of Services

The Service Provider delivers lead-to-sale conversion agency services in a do-it-with-you, agency-based, and advisory capacity only.

Services may include, but are not limited to:

• sales funnel audits and reviews
• sales process and conversion optimisation
• sales call reviews and feedback
• reporting, scorecards, and diagnostic analysis
• strategic guidance relating to pipeline, close-out, and optimisation
• Unless expressly agreed in writing, the Service Provider does not:
• execute sales calls
• implement CRM, technical, or automation changes
• manage or hire sales staff
• manage marketing campaigns
• provide legal, financial, tax, credit, investment, or other regulated advice

3. Advisory-Only Services and No Guarantees

All services are provided on an advisory basis only.

The Client acknowledges and agrees that:

• all decisions regarding pricing, offers, scripts, hiring, staffing, and execution remain the Client’s sole responsibility
• outcomes depend on factors outside the Service Provider’s control, including lead quality, market conditions, execution quality, and internal team performance
• no guarantees are given regarding revenue, conversion rates, performance, or business outcomes
• Any projections, assumptions, or indicative guidance provided are non-binding and illustrative only.

4. Client Responsibilities

The Client agrees to:

• provide accurate, complete, and timely information
• ensure it has authority to grant access to systems, CRM platforms, call recordings, and data
• record sales calls where required under the SOW
• execute all technical, CRM, and operational changes internally
• ensure compliance with Australian Consumer Law and all other applicable laws
• The Service Provider is not responsible for execution outcomes or compliance failures.

5. Fees, Payments, and Invoicing

Fees are payable in accordance with the applicable SOW or written agreement.

Unless expressly stated otherwise:

• fees are non-refundable
• fees are exclusive of GST unless stated as inclusive
• failure to pay may result in suspension or termination of services
• Where payment is processed via Stripe or another payment processor, the Client authorises the Service Provider to process payments in accordance with the agreed fee structure.

6. Third-Party Platforms

The Service Provider uses third-party platforms to deliver services, including but not limited to document execution, payments, CRM access, project management, communication, and analytics tools.

The Service Provider is not responsible for outages, errors, data loss, security incidents, or failures of third-party platforms.

The Client’s use of third-party platforms is subject to the terms and policies of those platforms.

7. Intellectual Property

Unless otherwise agreed in writing:

• materials, frameworks, workflows, scripts, and documentation created specifically for the Client become the Client’s intellectual property upon full payment of all applicable fees
• the Service Provider may use anonymised, non-identifiable learnings, insights, and concepts for internal purposes
• No intellectual property transfers until all outstanding fees are paid in full.

8. Confidentiality

Each party agrees to keep confidential any non-public business, financial, or operational information obtained during the engagement, except where disclosure is required by law.

This obligation survives termination of services.

9. Limitation of Liability

To the maximum extent permitted by law, the total aggregate liability of the Service Provider arising out of or in connection with these Terms, any SOW, or the services provided, whether in contract, tort (including negligence), statute, or otherwise, is limited to the total fees actually paid by the Client to the Service Provider in the three (3) months immediately preceding the event giving rise to the claim.

The Service Provider is not liable for any indirect, consequential, special, or economic loss, including loss of profit, loss of revenue, loss of opportunity, or loss of goodwill.

Nothing in these Terms excludes liability that cannot be excluded under Australian law.

10. Indemnity

The Client agrees to indemnify and hold harmless the Service Provider from any claims, losses, damages, liabilities, penalties, or expenses arising from:

the Client’s execution or implementation of recommendations

sales representations, scripts, offers, pricing, or guarantees made by the Client

the Client’s failure to comply with applicable laws or regulations

11. Suspension and Termination

The Service Provider may suspend or terminate services immediately where:

• fees remain unpaid
• there is a material breach of these Terms or an SOW
• continued service provision would expose the Service Provider to legal or regulatory risk

Termination does not affect accrued rights or outstanding payment obligations.

12. Independent Contractor

Nothing in these Terms or any SOW creates an employment, partnership, joint venture, or agency relationship.

The Service Provider acts solely as an independent contractor.

13. Privacy

Personal information is handled in accordance with the Service Provider’s Privacy Policy, which forms part of these Terms.

14. Changes to These Terms

The Service Provider may update these Terms from time to time. The current version will be made available on request or via the Service Provider’s website.

Continued engagement of services constitutes acceptance of updated Terms.

15. Governing Law

These Terms are governed by the laws of Queensland, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Queensland.

16. Contact

For enquiries relating to these Terms, please contact:

High Ticket Hero

(Trading name of Quixley & Partners Pty Ltd, ACN 667 803 134)

Email: matt@hightickethero.com.au